Shipping Policy

This Shipping Policy outlines the terms and conditions related to the shipment and delivery of products purchased on our website. By making a purchase on the Site, you agree to comply with and be bound by the terms outlined below. Please read this policy carefully.

1. Shipping Methods

1.1. Shipping Providers: We utilize trusted shipping carriers to deliver your orders. The choice of carrier and shipping method may vary depending on your location and the products you purchase.

1.2. Shipping Options: You will have the option to select a shipping method during the checkout process, with options that may include standard shipping, express shipping, and others as specified on the Site.

2. Shipping Fees

2.1. Shipping Costs: Shipping fees are determined based on your selected shipping method, the destination of the order, and the total order value. Shipping costs will be displayed during the checkout process.

2.2. Free Shipping: We may offer free shipping promotions for orders meeting specific criteria. Details of such promotions will be provided on the Site.

3. Shipping Timelines

3.1. Estimated Delivery: We will make reasonable efforts to deliver products within the estimated timeframe provided during the checkout process. Please note that delivery times may vary based on your location and shipping method.

3.2. Order Processing: Orders are typically processed within 1-24 hours of order confirmation. Additional processing time may be required for certain products or during peak seasons.

4. Order Tracking

4.1. Order Tracking: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and location of your shipment.

5. Shipping Restrictions

5.1. Location Restrictions: We may not be able to ship to certain locations. Please review our shipping options during the checkout process to confirm if we can deliver to your address.

5.2. International Shipping: If you are ordering from outside the country where our business is located, you are responsible for any customs duties, taxes, or import fees that may apply.

6. Delivery Issues

6.1. Delivery Delays: We are not responsible for delivery delays caused by factors beyond our control, including weather conditions, customs clearance, or carrier-related issues.

6.2. Failed Delivery Attempts: If the carrier is unable to deliver your order, they may leave a delivery notification with instructions for rescheduling or retrieving your package.

7. Receipt of Products

7.1. Inspecting Products: Upon receiving your order, please inspect the products for any damage or defects. If you find any issues, please refer to our Return/Refund Policy for instructions on how to proceed.

8. Changes to Shipping Policy

8.1. Modification: We reserve the right to update, change, or replace any part of this Shipping Policy by posting updates on the Site. Your continued use of the Site and placement of orders following the posting of any changes constitutes acceptance of those changes.

By making a purchase on our Site, you agree to adhere to this Shipping Policy. If you have any questions or concerns, please contact us using the information provided on the Site.

Last Updated: 30 September 2023

Phoenix Trading

phoenixstorepxk@gmail.com

+917307827897